Frequently Asked Questions

• Samaxia is a pioneering company in the UK pet health industry, dedicated to providing innovative and envorimentally consious health solutions for pets. We specialise in combining cutting-edge research and development with a customer-centric approach to offer superior pet care products.

• We distinguish ourselves through our commitment to the environment and our strategic partnership with MP Labo, which enhance our product offerings with extensive R&D prowess. Our family-oriented values and dedication to eco-conscious solutions set us apart in the pet health market.

• Absolutely. Our products are developed with scientific validation and undergo rigorous quality control checks to ensure the highest standards of safety and efficacy for your pets.

• Samaxia offers a diverse range of pet health products, including veterinary pharmaceuticals, nutraceuticals, and advanced skincare solutions for pets. We focus on preventive care and innovative treatments for a holistic approach to pet health.

• Yes, one of our core commitments is to the environment. Our products are designed to be eco-friendly, utilising sustainable materials and processes wherever possible.

• Samaxia products are available through our network of trusted veterinary practices and wholesalers. You can also find our products on our website and select online retail platforms.

• Yes, we pride ourselves on our customer support. If you have any questions or need assistance, you can contact us directly through our website, and one of our knowledgeable team members will assist you.

• We stand behind the quality of our products and offer a satisfaction guarantee. If you are not satisfied with your purchase, please contact our customer service team to discuss our return policy and possible warranty options.

All our products are supplied into the UK Veterinary Channel and can be available through veterinary practices and select online retailers. If your vet practice currently does not stock a Samaxia product, please let us know and we will see what else we can do to support you.

Fiberact® is a complementary feed designed to support digestive health in dogs and cats. It is presented in a 100g pot and is specially formulated to aid in intestinal transit.

Fiberact® has proven benefits that include facilitating the evacuation of stools and promoting the removal of hairballs. Its effects are fast-acting and visible, often within less than 4 days for the majority of dogs and cats.

Yes, Fiberact® is user-friendly, with 70% of cat owners and 82% of dog owners finding it easy to give to their pets. It can be mixed with food for easy ingestion.

Fiberact® is suitable for both dogs and cats and is effective in supporting their digestive health.

For dogs, administer 1 teaspoon per day for every 10 kg of body weight. For cats, provide 1/2 teaspoon per day. Fiberact® should be mixed with the pet's food, and it's important to ensure that your pet has access to water. If necessary, you may wet the food or double the quantity of Fiberact®, following the advice of your veterinarian.

The GTIN code for Fiberact® is 3664499000018.

Yes, the quantity of Fiberact® can be doubled if required. However, it is crucial to follow the veterinary advice of your veterinarian.

While adverse effects are uncommon, if you notice any concerning symptoms in your pet after using Fiberact®, stop administration immediately and consult your veterinarian.

Buccaclean® Gel is a dental paste designed specifically for dogs and cats to promote a healthy mouth and soothe gums. It is used to fight against bacterial biofilm and dental plaque while maintaining oral comfort and fresh breath.

Buccaclean® Gel contains several active ingredients including amylglucosidase, bromelain, glucose oxidase, and dipotassium glycyrrhizate (licorice extract). These components work together to reduce plaque, soothe gums, and enhance the natural antibacterial properties of your pet's saliva.

To use Buccaclean® Gel, unscrew the cap and apply the gel between the lips and gums using the soft pre-assembled tip. Gently massage the gel onto the gums. It is recommended to use the gel once a day or as directed by your veterinarian. Make sure to close the tube well after each use.

Buccaclean® Gel is chlorhexidine-free and is formulated with natural enzymes and polysaccharides that help maintain a healthy mouth. The gel is conveniently packaged with a soft applicator tip and is meat-flavored to increase palatability and ease of use.

Buccaclean® Gel is safe for use in dogs and cats as directed by a veterinarian. It is always a good idea to discuss any new products with your veterinarian to ensure they are suitable for your pet’s specific health needs.

Buccaclean® Gel helps maintain oral hygiene in dogs and cats by controlling plaque formation and bacterial biofilms. It also soothes the gums and provides a calming effect thanks to its licorice extracts. The meat flavor makes it appealing to pets, making oral care easier for pet owners.

Yes, Buccaclean® Gel can be used in conjunction with other dental care products and treatments as recommended by your veterinarian. It's important to maintain regular dental check-ups and follow your vet’s advice for optimal dental health.

Sensiderm® Omega is a complementary feed formulated specifically for dogs and cats to support skin health. It provides essential nutrients that help protect and strengthen the skin barrier and contribute to a lustrous coat.

Sensiderm® Omega is suitable for both dogs and cats of any breed. It is particularly beneficial for pets with skin sensitivities, those requiring enhanced coat care, or animals prone to skin reactions.

The key ingredients in Sensiderm® Omega include: • Borage Oil: Provides gamma-linolenic acid (GLA) and linoleic acid (LA), important omega-6 fatty acids. • Fish Oil: Rich in eicosapentaenoic acid (EPA) and docosahexaenoic acid (DHA), crucial types of omega-3 fatty acids. • Vitamins and Minerals: A blend of vitamins A, D3, E, B1, B2, B5, B6, and biotin, along with zinc, supports skin health and coat quality.

Sensiderm® Omega comes in a liquid form with a dosing syringe for ease of administration. For cats and dogs weighing up to 12 kg, administer 1 ml per day. For dogs over 12 kg, administer 2 ml per day. The oil can be given directly into the mouth or mixed with food. Always shake the bottle before use.

Sensiderm® Omega's unique formula is moderate in calories and provides a comprehensive mix of fatty acids, vitamins, and minerals to nourish different skin types. It is easy to administer thanks to its oral suspension format and appealing meat flavour.

Yes, Sensiderm® Omega is safe for use in dogs and cats as directed by a veterinarian. If your pet has specific health issues or dietary needs, consult your veterinarian before starting any new supplement.

Store Sensiderm® Omega in a dry place away from light and heat, preferably below 25°C. Keep the bottle in its original packaging to protect from light, and make sure the cap is tightly closed. The product can be used for up to 12 months after opening.

Yes, Sensiderm® Omega can generally be used in conjunction with other dietary supplements. However, it's important to consult with your veterinarian to ensure that the combination of supplements is appropriate for your pet's specific health needs.

Pyoskin® Wipes are veterinary hygiene biocidal products designed for dogs and cats. They are disinfecting wipes that contain 3% chlorhexidine, which provides antiseptic action to effectively combat bacterial and yeast infections on the pet's skin.

Pyoskin® Wipes are impregnated with a solution that demonstrates antibacterial and yeasticidal efficacies within 1 minute of application, according to EN 1656 and 1657 standards. They are also effective against Malassezia pachydermatis within 5 minutes, making them a quick and reliable option for disinfecting pets' skin.

Pyoskin® Wipes should be used once a day or as recommended by your veterinarian. They are suitable for wiping down the animal's body, particularly focusing on areas like interdigital spaces and skin folds. Avoid contact with the eyes and mucous membranes. Ensure to close the cover tightly after each use to maintain the moisture of the wipes.

Yes, Pyoskin® Wipes are designed for both dogs and cats. However, as with any antiseptic product, it is important to use them as directed and consult with a veterinarian if your pet has a history of skin sensitivity.

Pyoskin® Wipes come in resealable bags of 20 or 40 wipes. Each packaging option includes a closable cover to help preserve the moisture and efficacy of the wipes: • 20 wipes: GTIN code 3664499000322 • 40 wipes: GTIN code 3664499000339

The main active ingredient is Chlorhexidine Digluconate (3% concentration). Other components include Glycerin and Allantoin for moisturising properties, and Coco-Glucoside for a gentle cleansing action.

If Pyoskin® Wipes come into contact with the eyes, rinse cautiously with water for several minutes. It is advised to immediately seek medical advice from a veterinarian.

Store the wipes in a cool, dry place away from direct sunlight at temperatures below 30°C. Keep the packaging tightly sealed to prevent the wipes from drying out. It is good practice to turn the packages from time to time to ensure the top wipes don't dry out a little.

Avoid releasing Pyoskin® Wipes into the environment as they can be very toxic to aquatic life. Always wash hands thoroughly after handling the wipes. Keep the product out of reach of children and dispose of the contents/container in accordance with local and national regulations.

Pyoskin® Wipes are manufactured in Europe, ensuring high-quality standards and consistent production processes.

K for cat® is a complementary feed supplement designed to support renal health in both dogs and cats. It is rich in potassium, which is vital for several physiological functions including the maintenance of membrane potential and acting as an enzyme cofactor.

K for cat® is recommended for cats and dogs that require additional potassium to restore serum potassium levels, typically under the guidance of a veterinarian. This is often in the context of renal support or other medical conditions where potassium supplementation is indicated.

K for cat® comes in sprinkle capsule form, which can be opened and mixed into food: • For cats: Administer one capsule in the morning and one in the evening. • For dogs: The dosage generally recommended is 1 to 2 capsules per day for every 5 kg of body weight, as advised by your veterinarian.

The primary ingredient in K for cat® is Potassium Gluconate, providing 2 mEq (468 mg) of potassium per capsule. Other ingredients include bovine gelatin and magnesium stearate, which help form the capsule and ensure the stability of the formulation.

Potassium is crucial for proper cellular function, nerve transmission, and muscle function. It helps in maintaining normal heart rhythms, muscle function, and nervous system function. Supplementing with potassium is especially important in pets with conditions that lead to low blood potassium levels.

K for cat® is safe when used as directed by a veterinarian. It is important to follow veterinary advice closely, especially for pets with kidney disease or other conditions that affect potassium levels.

While K for cat® can generally be used safely with other supplements, it's important to consult with your veterinarian, as potassium levels should be monitored especially when used with other kidney support medications or supplements.

If you miss a dose, administer it as soon as you remember. However, if it's almost time for the next dose, skip the missed dose and resume your regular dosing schedule. Do not double up on doses.

Store the product in a cool, dry place away from direct sunlight. Keep the pill box tightly closed to maintain the quality of the capsules.

After handling K for cat® capsules, wash your hands thoroughly. Avoid contact with the eyes, and if contact occurs, rinse thoroughly with water.

Honeyderm® is a skin care balm specially formulated for dogs and cats. It contains 70% honey and is designed to aid in skin restoration by maintaining a protected moist environment that facilitates healing.

The primary ingredient in Honeyderm® is honey (70%), known for its osmotic properties that help create a protective film over the skin. Other vital ingredients include: • Hyaluronic Acid: Helps in moisture retention and skin hydration. • Vitamins A & E: Antioxidants that protect the skin from environmental damage. • Aloe Vera: Soothes skin and reduces inflammation. • Shea Butter: Moisturises and restores the elasticity of the skin. • Lavender Essential Oil: Provides a calming scent and has antimicrobial properties.

To use Honeyderm®, clean and dry the affected area thoroughly, then apply a thick layer of the balm. If using the 62g tube, a removable nozzle is provided for wider application. Follow your veterinarian’s instructions regarding the frequency of application.

Honeyderm® is suitable for both dogs and cats that require skin care management, especially those with dry, irritated, or fragile skin. It helps in creating a moist supportive environment, which is beneficial for skin restoration.

Honeyderm® is available in two formats: • A 62g tube primarily for in-clinic use. • A 12g tube designed for home-use. Both formats are equipped with essential components for effective application and skin care management.

Yes, Honeyderm® contains Lavandula Angustifolia (Lavender) Herb Oil, which may produce an allergic reaction in sensitive pets. Always monitor your pet’s condition when using new skin care products and consult your vet if you observe any adverse reactions.

Store Honeyderm® in a cool, dry place away from direct sunlight. Ensure the cap is tightly closed to maintain the product's efficacy.

While Honeyderm® is generally safe for dogs and cats, pets with specific allergies, especially to lavender oil or other ingredients, should use it under the guidance of a veterinarian. It is crucial to watch for any signs of allergic reaction when using the product for the first time.

Honeyderm® is a topical skin care product and can usually be used alongside other medications. However, consult your veterinarian if your pet is receiving treatment for a skin condition to ensure compatibility.

Keratoderm® Shampoo is a sebum-regulating and keratolytic shampoo designed specifically for dogs and cats. It is formulated to help rebalance the production of sebum and dandruff, purify and neutralise odours, and restore the skin's natural barrier.

Keratoderm® Shampoo offers several benefits: • Sebum Regulation: Helps balance sebum production with cider vinegar, reducing oiliness. • Odour Neutralisation: Contains Melaleuca alternifolia (tea tree leaf oil), which has antibacterial properties and helps neutralise unpleasant odours. • Keratolytic Effect: Lactic acid in the shampoo modulates keratinocyte proliferation and assists in removing scales. • Skin Barrier Protection: Features Skin Barrier Protect™ technology that moisturises quickly and strengthens the skin over time.

To use Keratoderm® Shampoo: 1. Wet the animal's fur thoroughly. 2. Apply the shampoo evenly across the body, avoiding the eyes. 3. Leave the shampoo on for at least 5 minutes to allow the active ingredients to work. 4. Rinse thoroughly with clean water. 5. Repeat the process as recommended by your veterinarian.

Keratoderm® Shampoo is recommended for dogs and cats with oily or scaly skin. It is sulphur-free and fragrance-free, making it suitable for pets with sensitive skin. However, as with any new skin care product, it's advisable to consult with a veterinarian before starting use, especially for pets with severe skin conditions.

Keratoderm® Shampoo comes in a modern tube format with a leak-free flip cap, which helps prevent spillage and preserves the product's integrity. The packaging is designed for easy application and minimal waste.

• Avoid contact with the eyes. In case of accidental contact, rinse the eyes cautiously with water for several minutes. If eye irritation persists, seek medical attention. • Keep the shampoo out of reach of children. • Store the shampoo in a cool, dry place away from direct sunlight.

When used as directed, Keratoderm® Shampoo is safe and effective. However, if your pet shows signs of skin irritation or allergic reaction, discontinue use and consult your veterinarian.

Sensiderm® Balm is a skin care ointment formulated specifically for dogs and cats. It is designed to hydrate and protect dry or thickened areas such as the nose, paw pads, and calluses without leaving a greasy residue.

Sensiderm® Balm contains several beneficial ingredients including: • Vegetable Oils and Shea Butter: Provide moisturisation and improve skin elasticity. • Urea: Helps to attract and retain moisture in the skin. • Glycerine and Panthenol: Act as humectants that draw moisture into the skin. • Allantoin and Centella Asiatica Extract: Offer soothing and healing properties, ideal for sensitive or irritated skin.

To use Sensiderm® Balm: 1. Remove the tamper-proof tab upon first use. 2. Apply a thin layer evenly to the affected area, such as the nose or paw pads. 3. Use once a day or follow the specific instructions provided by your veterinary surgeon.

Sensiderm® Balm is suitable for both dogs and cats, especially those with dry, sensitive, or thickened skin. It is an excellent choice for pets needing extra protection for their nose and paw pads.

Sensiderm® Balm stands out due to its fragrance-free and petroleum derivatives-free formula, which respects the pet's fragile skin. It’s innovatively designed to deliver enhanced protection and hydration without a greasy effect, making it comfortable for pets and convenient for pet owners to use.

• Keep Sensiderm® Balm out of reach of children. • Store the product away from heat. • Avoid contact with the eyes. In case of accidental contact, rinse the eyes thoroughly with water.

Sensiderm® Balm is typically applied once a day, but the frequency can vary based on veterinary advice, depending on the condition of the pet's skin.

If you observe any signs of skin irritation or allergic reaction in your pet after using Sensiderm® Balm, discontinue use immediately and consult your veterinarian.

Store Sensiderm® Balm in a cool, dry place, away from direct sunlight and heat to maintain its effectiveness.

Sensiderm® Shampoo is a specially formulated skin care product for dogs and cats. It is designed to restore and maintain the skin's natural barrier, soothe, and moisturise sensitive skin, making it ideal for pets with sensitive or irritated skin conditions.

Sensiderm® Shampoo contains a unique blend of ingredients: • Biomimetic Lipids and Algae Extracts: These are rich in biologically active silicon and help to restore the skin's natural barrier. • Soothing Agents: Includes panthenol and Centella asiatica, which soothe the skin. • Moisturising Ingredients: Comprises urea, glycerin, and shea butter that provide deep hydration to the skin.

To use Sensiderm® Shampoo effectively: 1. Wet your pet’s fur thoroughly. 2. Apply the shampoo evenly, ensuring it covers all affected areas. 3. Leave the shampoo on for at least 5 minutes to allow the active ingredients to work. 4. Rinse the shampoo out completely with clean water. 5. Repeat the application as recommended by your veterinarian.

Sensiderm® Shampoo is recommended for dogs and cats with sensitive skin. It's particularly beneficial for pets experiencing discomfort due to dry, irritated, or compromised skin.

Sensiderm® Shampoo's formula is innovative and includes Skin Barrier Protect™ technology, which provides dual action—moisturising the skin and reinforcing its natural barrier. The shampoo is also fragrance-free to avoid potential irritation, making it safe for even the most fragile skin.

Yes, when using Sensiderm® Shampoo, please observe the following precautions: • Avoid contact with the eyes. In case of accidental contact, rinse cautiously with water for several minutes. If eye irritation persists, seek veterinary advice. • Keep the shampoo out of reach of children. • Store the product in a cool, dry place away from direct sunlight.

The frequency of use for Sensiderm® Shampoo should be as directed by your veterinarian. It typically depends on the severity of your pet’s skin condition.

If you observe any signs of skin irritation or allergic reaction in your pet after using Sensiderm® Shampoo, discontinue use immediately and consult your veterinarian.

Sensiderm® Spray is a skin care product for dogs and cats, formulated to moisturise and reinforce the skin barrier. It is presented in a 300 ml pump-spray bottle designed for easy activation and application.

Sensiderm® Spray contains: • Biomimetic Lipids and Algae Extracts: Help restore and maintain the skin's natural barrier. • Soothing Agents: Panthenol and Centella Asiatica extract provide calming effects on the skin. • Moisturising Ingredients: Urea, glycerin, and shea butter ensure the skin remains hydrated.

To use Sensiderm® Spray: 1. Ensure the pump is unlocked before use. 2. Spray directly onto the affected areas of the pet's skin from a distance of 6-8 inches. 3. Apply twice a week or as recommended by your veterinarian. 4. It can be used in conjunction with Sensiderm® Shampoo for optimal skin care.

Sensiderm® Spray is recommended for dogs and cats with sensitive, dehydrated, or compromised skin. It is particularly beneficial for maintaining healthy skin after bathing or grooming.

Sensiderm® Spray features Skin Barrier Protect™ technology that provides dual protection: it moisturises and reinforces the skin barrier effectively. The fragrance-free formula is designed to respect sensitive skin, and the micro-droplet pump ensures even dispersion for thorough coverage.

Yes, when using Sensiderm® Spray, please be mindful of the following: • Avoid contact with the eyes. In case of accidental contact, rinse the eyes cautiously with water. • Store the product away from heat and direct sunlight. • Keep the product out of reach of children. • Designed for external use only on dogs and cats.

Sensiderm® Spray should be applied twice a week or as directed by your veterinarian. The frequency of application may vary depending on your pet’s specific skin condition.

If you observe any signs of skin irritation or allergic reaction in your pet after using Sensiderm® Spray, discontinue use immediately and consult your veterinarian.